Shipping policy

Refund Policy

We want you to love your TailLite. If something isn't right, we'll make it right.

30-day returns
You have 30 days from delivery to request a return. To be eligible, your item must be unused, in the same condition you received it and in its original packaging, with all cables and accessories.

To start a return, email us at support@taillite.com with your order number. We'll send you return instructions. Items sent back without first requesting a return will not be accepted.

Damaged or defective items
Please inspect your order when it arrives. If your screen arrives damaged, doesn't power on or stops working, email us within 30 days of delivery with your order number and a short photo or video of the issue. We'll send a free replacement or a full refund, at no cost to you.

Non-returnable
Items that have been installed and show adhesive marks, scratches or other signs of use, unless they are defective. Gift cards and items bought on final sale.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Return shipping
Return shipping is paid by the customer, except for damaged, defective or wrong items.

Questions? Email support@taillite.com.